This Privacy Policy explains how Poiset (“Poiset”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit or use our website at www.poiset.com.au (the “Website”), purchase our products, contact us or otherwise interact with our business (collectively, the “Services”).
Poiset is an Australian fashion label offering clothing and related products, including made-to-order, preorder and, where offered, custom-made or made-to-measure pieces.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy should be read alongside our Terms of Service and other applicable policies published on our Website.
Personal information we collect
We may collect the following information when you place an order, create an account, contact us or otherwise interact with us:
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Contact information: Your name, email address, telephone number and postal address.
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Order information: Your billing and delivery addresses, products purchased, order history, payment status, shipping details and transaction references.
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Account information: Your account details and login credentials, where customer accounts are available.
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Custom and made-to-measure information: Where applicable, measurements, fit preferences, garment specifications and other details you voluntarily provide to facilitate a custom order.
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Communications: Information contained in emails, enquiries, feedback, customer service requests and other correspondence with us.
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Marketing preferences: Your preferences and consent regarding promotional communications.
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Other information: Any additional information you choose to provide to us in connection with your order or use of our Services.
You may choose not to provide certain information. However, we may be unable to process your order, arrange delivery or provide a requested service without the information necessary to do so.
Information collected automatically
When you visit or interact with our Website, certain information may be collected automatically through Shopify and other technologies used on the Website.
This information may include:
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Your IP address and approximate location derived from it.
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Browser type, device type and operating system.
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Pages visited, products viewed and interactions with the Website.
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Referring websites and links used to access our Website.
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Shopping cart activity, session information and browsing behaviour.
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Information collected through cookies, pixels and similar tracking technologies, where enabled.
We use this information to operate and maintain our Website, facilitate shopping, understand how visitors interact with our Services and improve the customer experience.
Information received from third parties
We may receive personal information from third parties involved in operating our business, including:
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Shopify, which provides our ecommerce platform.
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Payment processors and financial service providers involved in processing transactions.
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Shipping and delivery providers involved in fulfilling orders.
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Analytics, customer service and marketing providers, where used.
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Advertising or social media platforms, where applicable.
The information received may include transaction confirmations, delivery updates, technical information and information about interactions with our Website or marketing communications.
We handle information received from third parties in accordance with this Privacy Policy and applicable requirements.
How We Use Your Personal Information
We use your information when processing and fulfilling orders:
- Process payments and confirm purchases.
- Prepare and fulfil orders, including preorders and made-to-order products.
- Arrange shipping, delivery and order tracking.
- Communicate about order confirmations, production updates, delays and delivery.
- Respond to requests concerning returns, refunds, exchanges or other order-related matters.
- Manage customer accounts, where applicable.
- Providing customer service
We may use your information to respond to enquiries, assist with sizing and fit, discuss custom orders, resolve complaints and provide other customer support.
Improving our Website and Services
We may analyse Website usage, shopping behaviour and customer feedback to improve our products, Website functionality, services and overall customer experience.
Marketing and communications
Where permitted by applicable law, we may use your contact information and marketing preferences to send updates about Poiset, new collections, product releases, events and promotional offers.
You can unsubscribe from marketing emails using the unsubscribe link provided in the email or contact us directly.
We will seek and manage consent for marketing communications as required by applicable law. Transactional communications, such as order confirmations and essential delivery updates, may still be sent when necessary to fulfil your purchase or provide our Services.
Security and fraud prevention
We may use relevant information to detect and prevent suspected fraud, unauthorised transactions, security incidents, unlawful activity and misuse of our Website.
Legal and administrative purposes
We may use and retain information to meet applicable legal obligations, maintain business and financial records, resolve disputes, enforce our terms and protect our rights.
Shopify and Payment Processing
Our Website is hosted on Shopify, which provides the ecommerce platform that allows us to display and sell our products.
When you use our Website, Shopify may collect, process and store personal information to provide its services and support our store's functionality.
When you make a purchase, your payment information is processed through the payment methods and payment service providers made available at checkout.
Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider. Poiset may receive transaction confirmations, payment status and other information necessary to manage your order.
We do not intend to collect or store your full payment card details directly where these are processed by a third-party payment provider.
Your information may be subject to the privacy policies and security practices of Shopify and the relevant payment provider.
For further information, please refer to Shopify's Privacy Policy and Shopify's Cookie Policy.
Cookies and Similar Technologies
Our Website may use cookies, pixels and similar technologies to support its functionality and improve your shopping experience.
Cookies are small files stored on your device when you visit a website. They can help a website remember your preferences, maintain your shopping cart and understand how visitors use its features.
Depending on the technologies enabled on our Website, cookies may be used for the following purposes:
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Essential functionality: To enable core Website features, security, checkout and shopping cart functionality.
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Preferences: To remember relevant settings and preferences.
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Analytics: To understand Website traffic, visitor behaviour and Website performance.
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Marketing and advertising: Where enabled, to measure advertising performance and deliver or personalise relevant advertising.
Some cookies may be set by third-party providers, including Shopify or analytics, advertising and social media services that we use.
You can manage or disable cookies through your browser settings and, where available, our Website's cookie preferences tools. Disabling certain cookies may affect the functionality of the Website, including checkout and shopping cart features.
Blocking cookies does not necessarily prevent all information sharing with third parties.
For more information about Shopify's cookies, please visit Shopify's Cookie Policy.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.
These third parties may include:
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Shopify and technology providers: To host, maintain and operate our Website.
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Payment providers: To process payments, verify transactions and assist with fraud prevention.
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Shipping and fulfilment providers: To deliver orders and provide tracking services.
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Professional advisers: Such as accountants, lawyers and other advisers who assist us in operating our business.
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Analytics and marketing providers: Where used, to measure Website performance, manage marketing and improve advertising.
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Customer service providers: Where used, to help us respond to enquiries and administer our Services.
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Legal and regulatory authorities: Where disclosure is required or authorised by law, or necessary to establish, exercise or defend legal claims.
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Business successors: In connection with a proposed or completed business sale, restructuring, merger or transfer of relevant business assets.
We may also disclose information where you direct us to do so or otherwise authorise the disclosure.
We do not disclose personal information to third parties simply for their independent use without a relevant purpose or lawful basis. Where third-party providers handle information on our behalf, their access should be limited to what is reasonably necessary for their services.
The third parties we use may change as our business develops.
International Transfers of Personal Information
Poiset operates from Australia and may serve customers in Australia and other countries.
Some of our service providers, including Shopify and payment or technology providers, may store or process personal information outside Australia.
As a result, your information may be transferred to, stored in or accessed from other jurisdictions, depending on the providers and services involved.
Privacy and data protection laws in those jurisdictions may differ from Australian laws.
Where applicable Australian privacy requirements govern our handling of personal information, we will take the steps required by those requirements in relation to overseas disclosures.
Data Security and Retention
We take reasonable steps, appropriate to the circumstances, to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.
These measures may include using reputable service providers, restricting access to personal information where appropriate and relying on security features provided by our ecommerce and payment platforms.
However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us or our service providers.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, resolving disputes and meeting applicable legal obligations.
The retention period will depend on the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and legally permitted.
Your Privacy Rights and Choices
Depending on your circumstances and the laws that apply, you may have rights concerning your personal information.
These may include the ability to:
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Request access to personal information we hold about you.
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Request correction of information that is inaccurate, incomplete or out of date.
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Request deletion of personal information where appropriate and legally permitted.
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Withdraw consent where we rely on your consent for a particular use.
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Opt out of marketing communications.
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Raise a concern or make a complaint about how your personal information is handled.
To exercise a relevant right, please contact us using the details in the Contact Us section below.
We may need to verify your identity before responding to a request. Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes.
Marketing preferences
You may unsubscribe from promotional emails at any time by following the instructions provided in the email or contacting us directly.
If SMS marketing is offered and you have opted in, you may withdraw your consent using the opt-out instructions provided in the message.
Opting out of marketing will not prevent us from sending essential communications relating to your orders, transactions or other services you have requested.
Children's Privacy
Our Website and Services are not intended to be directed at children, and we do not knowingly seek to collect personal information from children in circumstances where collection is not appropriate or lawful.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate steps where necessary.
Third-Party Websites and Services
Our Website may contain links to third-party websites, social media platforms or other online services.
If you follow a link to a third-party website, your use of that website and any information you provide there will be governed by the relevant third party's terms and privacy policy.
Poiset does not control the privacy practices or security of third-party websites and is not responsible for their independent handling of your information.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Website functionality, service providers or legal requirements.
Any revised version will be published on our Website with an updated “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
We encourage you to review this page periodically to remain informed about how Poiset handles personal information.
Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact Poiset using the details below.
Business: Poiset
Website: www.poiset.com.au
Email: care@poiset.com.au
If you make a privacy complaint, please provide sufficient information for us to understand and investigate your concern. We will review your complaint and respond within a reasonable period, in accordance with any applicable legal requirements.